Refund Policy of StormLiveTV

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At StormLiveTV, we are committed to providing superior IPTV service to our customers. If for any reason you are not satisfied with our service, we offer a fair and equitable refund policy.

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Refund Criteria:

1. Service Malfunction: If our service is not functioning properly and our technical teams are unable to resolve the issue within 7 days for "basic" subscriptions after the purchase date, within 7 days for "deluxe" subscriptions after the purchase date, or within 15 days for the "premium" package after the purchase date, you are eligible for a full refund of the purchase.

2. General Dissatisfaction: Within the first 7 days for "basic" subscriptions after the purchase date, within the first 7 days for "deluxe" subscriptions after the purchase date, or within the first 15 days for the "premium" package after the purchase date, if you are not satisfied with the overall quality of our service, you may request a full refund of the purchase.

Refund Conditions:

1. For "basic" subscriptions, you have 7 days after the purchase date to request a full refund. For "deluxe" subscriptions, you have 7 days after the purchase date to request a full refund. For the "premium" package, you have 15 days after the purchase date to request a full refund.

2. To request a refund, please contact our customer service via email at [email address], providing details of your request along with your purchase information.

3. Refunds will be processed within 14 business days upon approval of the request.

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At StormLiveTV, we are dedicated to delivering an exceptional customer experience and ensuring the satisfaction of our users. This refund policy aims to ensure transparency and provide assurance to users dissatisfied with our service.